1	Focus on your customers	Organizations rely on customers. Therefore: Organizations must understand customer needs. Organizations must meet customer requirements. Organizations must exceed customer expectations.
2	Provide Leadership	Organizations rely on leaders. Therefore: Leaders must establish a unity of purpose and set the direction the organization should take. Leaders must create an environment that encourages people to achieve the organizations objectives.
3	Involve your people	Organizations rely on people. Therefore: Organizations must encourage the involvement of people at all levels. Organizations must help people to develop and use their abilities.
4	Use a process approach	Organizations are more efficient and effective when they use a process approach. Therefore: Organizations must use a process approach to manage activities and related resources.
5	Take a systems approach	Organizations are more efficient and effective when they use a systems approach. Therefore: Organizations must identify interrelated processes and treat them as a  system. Organizations must use a systems approach to manage their interrelated processes.
6	Encourage continual improvement	Organizations are more efficient and effective when they continually try to improve. Therefore: Organizations must make a permanent commitment to continually improve their overall performance.
7	Get the facts before you decide	Organizations perform better when their decisions are based on facts. Therefore: Organizations must base decisions on the analysis of factual information and data.
8	Work with your suppliers	Organizations depend on their suppliers to help them create value. Therefore: Organizations must maintain mutually beneficial relationship with their suppliers.