Workplace Rage

Stop the Madness with a Systematic Tool

       Keeping peace in the workplace has suddenly become a bigger priority than productivity and profitability. Countless occurrences of retaliation by disgruntled employees are forcing employers to keep a watchful eye out for sour relationships that may develop between bosses and co-workers and could result in workplace rage. Shockingly, nearly 25 percent of 1000 respondents to a recent survey indicated that they were angry while on the job.

       Causes for the anger vary, but an overwhelming majority cited the treatment they received from their immediate supervisors and managers. Others indicated their anger toward co-workers who did not pull their weight and heavy workloads with tight deadlines. With so much posturing of angry employees, companies are focusing on the problem of workplace rage and it's effect on productivity and performance.

       "A person should feel secure and free from harm in his or her working environment," said Allen County Chief Deputy Prosecuting Attorney, Mike Loomis. "The world is a violent place. We are always concerned about the circumstances that lead to violent acts. Whenever possible we encourage those in the private sector to take reasonable precaution to prevent situations from escalating to a level that threatens public safety."

       As these incidences of workplace rage increase, employers are looking for solutions that will beef up awareness of the problem in order to get on with business. One solution has been introduced by Roster Network, an alliance of Indiana professional-services firms that offer a tool to counteract workplace rage through its Position MatrixTM.

       "It's easy to understand how an employer or supervisor can overlook concerns of an employee without some type of on-going measurement of performance," says Stephen Trexler, Roster, Inc. vice president. "The Position MatrixTM is a one-page job description that communicates what is expected of each employee in clear and simple terms. Most employers using the system have found that the employees' self-appraisals are more candid and accurate than the appraisals of their supervisors. This self-appraisal process creates an opportunity for employees to tell their side of the story. In addition, Roster's Business Needs Manual includes templates for Employee Handbooks developed by Baker & Daniels, a leading Indiana law firm. These templates include a grievance procedure that provides employees with an avenue to cite any actions or decisions they perceive as being unfair. It creates an opportunity for employees to let off steam. From an employer's standpoint, it safeguards against employee claims of discrimination and harassment."

       Trexler said that the Position MatrixTM allows managers to recognize an employee problem before it hits the boiling point. It ultimately defies employees not to hold back information that could benefit them in up-grading their position within the company. It also allows for an even playing field between employees and management.

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