ISO 9000:2000

We believe the new ISO 2000 standards are a great opportunity to make your company more efficient and profitable than ever!

The revisions that create ISO 9000:2000 are based on eight quality management principles that reflect best management practices:

These principles create the opportunity for companies to become a total performance managed company, enhancing performance and profitability while obtaining the internationally recognized ISO registration.  These new principles are ingrained in four major processes which constitute an overall process of continual improvement as illustrated in the following flow chart.  As you will note, identifying customer requirements and measuring customer satisfaction are crucial elements of this process.  

ISO 9000:2000 and Activity Based Management - 

The Opportunity for Total Performance Management

Our technologies and systems for ISO 9000 Plus facilitation are ideally suited for facilitation of the new ISO 9000:2000 standard and reducing your cost of meeting customer requirements with Activity Based Management ("ABM") by implementing the common requirements and processes of ABM and ISO.  The result is adding a cost analysis component to the planning and continual improvement processes required for ISO documentation so that costs and quality are both optimized!

Following is listing of the four major sections or processes for ISO documentation under the ISO 9000:2000 standard and the Roster Network Services that support these requirements and elements.  

Four Major Processes

Management Responsibility - Including:

  • A commitment to quality system, including communication, policy, planning and management review and resources.

  • Determining customer needs and legal requirements and translating them into requirements of the quality system.

  • Establishing measurable quality objectives to meet customer needs. 

  • Assuring continual improvement.

Roster Network Solutions 

Training for executives and senior management to educate them on their expanded responsibilities and how the facilitation process will make their companies more productive and profitable.  The Position Matrix Communication System will define, document and communicate the roles of members of the management team.

To assure consistent and effective communication, Quality and Procedure manuals can be published as a web for internet or intranet use assure effective communication and easy revision of quality system documentation.

Market Research from Roster Network Members will identify customer requirements.  ISO 9000 Plus Facilitation Services translate these requirements into the quality system, including the establishment of measurable quality objectives to meet the customer needs.

The unique Document Team process provides a forum for continual improvement among those using a common tool, process or procedure.

The Human Resources and Management systems and procedures in MeetingBusinessNeeds.com will assist management in holding members of the organization accountable to their respective roles as defined in the quality system, including meeting customer needs and promoting continual improvement.

Resource Management - Including:

  • Assuring employees are competent through education, training, skills and experience.

  • Identifying, providing and maintaining facilities necessary to meet customer needs, including workspaces, equipment, hardware, software and support services.

  • Identifying and managing human and physical factors of the work environment.

Roster Network Solutions 

The Position Matrix Communication System will define the roles of all employees, allowing specific and objective determination of what education, training, skills and experience are needed for each position in the organization.

Search and Recruiting Services will provide employees with the needed education, training, skills and experience.

Candidate-Employee Profiling and Assessment will identify those candidates most suited to pursue the objectives needed to meet customer requirements.

HR data management with PerformanceWare and general HR management services to optimize performance of human resources to meet customer requirements, including the administration of all performance reviews, training data and other necessary employee records.

Facilities needs can be defined, including defining information system hardware and software needs.  Facilities design, development and management services are also available.

MeetingBusinessNeeds.com provides forms, procedures and checklists for the management, HR and operational system development and implementation necessary to optimize the work experience of all employees.  A customized version of MeetingBusinessNeeds.com is available to include your specific forms and procedures.

Product Realization - Including:

  • Quality System Planning and Continual Improvement- 

  • Identification of Customer Requirements:

    -specified by the customer;

    -not specified but necessary; and,

    -regulatory and legal requirements.

  • Defining product/service requirements.

  • Establishing customer communication.

  • Design and development planning.

  • Purchasing planning and evaluation and selection of suppliers.

  • Production controls and other planning.

Roster Network Solutions 

Market Research from Roster Network Members will identify customer requirements.

ISO 9000 Plus Facilitation Services will assist you in the development of a quality system that provides for continual improvement through the Document Team process and meets the other requirements of Product Realization.  In addition, the systems created will assist management in holding all management and employees accountable to these requirements.

Measurement, Analysis and Continual Improvement - Including:

  • Definition, planning and implementation of measurement and monitoring activities.

  • Measurement of customer satisfaction.

  • Audits, measurement and monitoring of processes and products and collection and analysis of data.

  • Planning and facilitation of continual improvement, corrective action and preventive action.

    Roster Network Solutions 

    The objective definition or work goals, activities and tools and processes with the Position Matrix Communication System allows the measurement of individual and group performance in addition to the measurement of product and service outputs.  This allows the evaluation of the overall operation of the system of product or service development, production and delivery and presents the opportunity to fine tune performance and avoid problems.

    Market Research from Roster Network Members will provide an independent and objective measurement of customer satisfaction.

    ISO 9000 Plus Facilitation Services will assist you in the development of a quality system, including defining, documenting, communicating and measuring: (a) definition, planning and implementation of measurement and monitoring activities; (b) quality objectives; and, (c) continual improvement, corrective action and preventive action.

    Interim audits of the quality system and the Position Matrix Communication System by Roster Network Member CPA and consulting firms will assure customer satisfaction through the measurement of the effectiveness of the quality system and holding management and employees accountable to the requirements of the quality system.  

If you have not already done so, be sure to see our other ISO 9000 related pages:

ISO 9000 Plus provides additional information on our systems for facilitation.

ISO 9000 for Health Care provides insights in to the use of these standards in health care.

ISO 9000 White Paper,  "Increasing Quality, Productivity and Profitability with ISO 9000," which discusses ISO in the context of general business and industry and health care.

ABM - ISO 9000:2000 comparison