Having
fun trying to understand the
techno-babble on knowledge management?
Knowledge
Management
Facilitation and Certification
|
Having
fun trying to understand the |
Knowledge management and intellectual capital are hot topics in today’s ever more competitive business world. Understanding what your employees do and how they do it has never been more important to maintaining your business' operations, efficiency, productivity and profitability.
Once you have gathered and understand this information, all you have to do is document it, index and organize it, communicate it to others that need the information and protect it as a valuable asset of your business. Sounds easy, right?
Many consultants and software companies have knowledge management solutions. The Roster Network solutions are unique in that they are driven by the same systems and procedures used for ISO 9000 facilitation and to determine your information system needs.
Back to Basics
The Roster Network has a common sense, real world solution to your business knowledge management needs. The solution goes back to basics and starts by identifying all of your company’s goals, activities, tools and processes, levels of authority and impacts on others throughout the organization. This is the essential information and knowledge that allows a business to operate and improve. The Roster Network’s unique document team process will then develop the documentation needed to capture the business knowledge for each tool or process. PerformanceWare can be used to manage all of this data and documentation.
Knowledge Management Certification
Knowledge Management Certification is a unique service available from The Roster Network and its member firms to provide recognition to those businesses that have maximized their knowledge management potential with the Integrated Solutions available from Roster Network Members. This certification process has been developed with Roster Network member firms CRS Registrars, Inc., an ISO Registrar identified by a Customer Satisfaction Survey appearing in a July, 2000 Quality Digest article as one of the leading ISO Registrars in the country.
Knowledge Management Certification provides independent
recognition that the certified company has completed documentation of its intellectual capital and business knowledge and makes regular
and systematic efforts to protect and update this knowledge.
This service meets the needs of businesses who would like
third-party confirmation of their efforts to document and protect
their intellectual capital and business knowledge, but who neither
require nor desire ISO 9000 registration. Of course, the
certification is available for ISO compliant companies which have used
our facilitation processes to achieve registration.
The Roster Network Knowledge Management Certification is awarded upon the completion of the Criteria for Knowledge Management Certification and must be renewed on an annual basis upon verification of the required reviews and updates as applicable.
Criteria for Knowledge Management Certification
The Roster Network has established the following criteria for Roster Network Knowledge Management Certification.
The certified company shall have implemented and documented systems and procedures for the gathering and capturing of all knowledge as is necessary to:
An in-depth understanding of customer needs, requirements, market conditions, legal and regulatory requirements and all other pertinent data regarding the customers' business environment such as is necessary for the company to meet or exceed all customer needs and requirements;
Maximize the performance of the company and allow it to become a leader in its industry;
Allow the knowledge to be used to promote the financial and business mission and goals of the company through the creation of group, team and individual goals; and,
The creation of systems and procedures to hold the company's managers and employees accountable for the achievement of these goals ("Business Knowledge").
The certified company shall have gathered and documented all of its Business Knowledge with the Roster Network Integrated Solutions or their substantive equivalent.
The documentation of the Business Knowledge shall be maintained and organized in a data base or other system so that:
To the greatest extent possible, the transfer of the Business Knowledge is through interface with the documentation system and not interface with another individual;
To the extent complete Business Knowledge transfer pursuant to an interface with the system is not practicable, the individual or individuals having the Business Knowledge or expertise are identified; and,
The Business Knowledge is readily updateable and accessible to all ("Business Knowledge Management System").
The Business Knowledge Management System shall be reviewed for accuracy, currency and applicability by the appropriate Document Teams (those employees working with the Business Knowledge, activity, tool, or process being documented) on at least a quarterly basis.
The hiring and training of new and reassigned employees shall be sufficient to allow these individuals to access and use the Business Knowledge in performing their work activities and achieving the goals of the position.
The company shall consistently use the Business Knowledge Management System to manage the performance of the company in achieving the financial and business goals and visions of the company.
The initial certification of the company will be by their Roster Network Member upon completion of the company's documentation process or the company's ISO Registrar in the case of companies who are also seeking ISO Registration.
There shall be annual verification audits of the documentation and the work of the Document Teams by the company's Roster Network Member or their ISO Registrar, as the case may be.