Enterprise Risk Management 

An Opportunity to improve Profitability, Quality and Compliance/Legal Liability Risk Management

 

Profitability is the first concern of all businesses.  Profit and Loss risk management is at the top of every executive's list.  Quality and compliance/legal liability risk management are also important concerns.  No longer is it necessary to have separate, often conflicting and expensive systems to meet these needs,

 

Enterprise Risk Management with Roster Network technologies and systems creates the opportunity to...

Our Enterprise Risk Management Assessment will identify all of your needs and provide the opportunity to meet them with our Performance Management technologies and systems.  Make your company a Performance Managed organization.  The results can be outstanding!  Malcolm Baldridge award winners have outperformed the S&P 500 by 4.4 to 1. Other award winning firms have 48% growth in operating income over similar firms.
(see: http://www.nist.gov/public_affairs/releases/S&P500.htm)

 

Enterprise Risk Management can also meet the specific needs of Health Care Providers.

 

Additional information on Enterprise Risk Management           Request an Enterprise Risk Management Assessment

 

Information for Professional Employer Organizations ("PEOs")

 

The following chart illustrates the opportunities
Roster Network Performance Management creates for your organization.

 

Performance Management Techniques 

Below are essential Enterprise Risk Management Techniques.  Click to see how our Performance Management technologies and systems meet these needs.  Items with red heading utilize the Position Matrix Communication System.

Business Risks - Exposures to Liability

Below are risks it is essential for any organization to manage.  Below each need is a number.  By clicking on the number, you will see a general explanation of the management need or risk. If an "X" appears in the cell of the chart where the column intersects with the Performance Management technique, that particular technique is applicable to that risk.  
Profit- Loss
 Mgmt.
 (1)

Quality System Mgmt.

(2)

 General
Liability
(3)

Workers Comp & OSHA

(4)  

Product Liability
(5)  

EPL
  (6)

Prof.,
 E&O,
 D&O
 (7) 		Property
Risks
(8)  

Benefit

Plans
(9)

A. Objective job descriptions X X X X X X X X X
B. Objective employee
recruiting procedures		 X X X X X X X N/A X
C. Employment background checks X X X X X X X X X
D. Objective and documented employment policies, procedures and handbooks X X N/A X N/A X N/A N/A X
E. Documented operational systems and procedures X X X X X x X X X
F. Physical plant and facilities documentation and procedures X X X X X X N/A X X
G. Business or strategic plan X X X X X X X X X
H. Documented emergency and disaster recovery procedures X X N/A N/A N/A N/A X X X
I. Work assignments based on skills and experience X X N/A X X X X N/A X
J. Efficient and effective HR information system X X N/A X N/A X N/A N/A X
K. Work activities classified by codes   X N/A X X N/A N/A N/A N/A N/A
L. Identification of individual training needs and training programs   X X X X X X X X
M. Identification of tools and processes requiring special or safety training   X X X X X N/A N/A N/A X
N. Effective policies on workplace theft, violence and morale problems   X X X X X X X X X
O. Employee grievance and ADR procedures   X X N/A X N/A X N/A N/A X
P. Objective performance reviews   X X N/A X X X X N/A X
Q. Objective discipline and termination procedures   X X N/A X N/A X N/A N/A X
R. Workplace injury reporting and management systems, return to work program   X X N/A X N/A X N/A N/A X
S. Effective organizational communication   X X X X X X X X X
T. Access to competent legal counsel   X N/A X X N/A X X N/A X
U. Temporary, contract, and leased workers management   X X X X X X X X X
V. Off-site storage of data and knowledge X X X X X X X X X
W. Ability to search information in disparate sites and data bases X X X X X X X X X

 

Notes on Exposures to Liability:

1.  Profit and Loss Risks.  These are the general business risks that can affect the profit or loss of the company.  These risks would encompass the entire spectrum of variables that any business faces.

2.  Quality System Risks.  Exposures of loss of business and customers due to insufficient quality, not meeting customer needs or loss of quality system certification; e.g., ISO 9000, QS 9000, etc..

3. General Liability.  Exposures covered by Commercial General Liability and Excess or Umbrella policies, including industry specific endorsements.

4.  Worker’s Compensation, Employer’s Liability and regulatory exposures under OSHA.

5.  Product Liability for dangerous or defective products manufactured or distributed by the insured.

6.  Employment Practices Liability, including: (a) liability under Title VII (including harassment), ADA, ADEA, Section 1981, Equal Pay Act, Immigration Control and Reform Act and state and local statutes and ordinances; (b) wrongful termination, including contracts and implied contracts from handbooks and manuals, breach of implied covenant of good faith and fair dealing, oral representations of job security and promissory estoppel;  termination for jury or military service, voting, filing Worker’s Comp claims, whistleblowing, exercising rights under OSHA or similar statutes, fair employment laws or state or federal constitutions; (c) negligent or intentional infliction of emotional distress, interference with contractual relations, defamation and other tort claims by prospective, current and former employees; and, (d) statutory liability pursuant to Fair Labor Standards Act and state wage and hour statutes, FMLA, ERISA and similar regulatory acts.

7.  Professional Liability.  Exposures covered by Professional Liability, Errors & Omissions and Directors & Officers policies as well as ERISA liability.

8.  Property Risks.  Exposures covered by Commercial Property, Inland Marine, Business Interruption and similar coverages.

9.  Benefit Plans.  Exposures in this category would include experience, administrative costs and compliance with applicable legal requirements. 

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Applicable Integrated Solutions:

(References to HR Review Questionnaire are to a complete review of HR systems and procedures available through your Roster Network Member.)

 

A. Objective job descriptions

HR Review Questionnaire questions 53-63.

1. The Position Matrix Communication System creates the objective job descriptions.

2. PerformanceWare and HR Data and Documentation Management manage the job descriptions.

3. The MeetingBusinessNeeds.com includes the Position Matrix Communication System. 

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B. Objective employee recruiting procedures

HR Review Questionnaire questions 70-83.

1. The Position Matrix Communication System creates the objective job descriptions needed for objective recruiting.

2. PerformanceWare and HR Data and Documentation Management manage the job descriptions and the resumes and other data used in the recruiting process.

3. Employment Background Reports, available through your Roster Network Member, provide objective information on candidates and their work experience and backgrounds.

4. The MeetingBusinessNeeds.com includes forms and checklists for recruiting.

5.  Search and Recruiting Services provide recruiting services.

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C. Employment background checks 

HR Review Questionnaire questions 7, 77-79.

Employment background checks from a reputable national provider are available from your Roster Network member.                                                                                             

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D. Objective and documented employment policies, procedures and handbooks 

HR Review Questionnaire questions 14-45,99-115.

1. Your policies and procedures can be developed and managed with PerformanceWare. 

2. The Business Needs Web provides templates and checklists for all of these items.

3. HR Data and Documentation Management can manage this information.

4. Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services can develop and document this information.                   

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E. Documented operational systems and procedures

HR Review Questionnaire question 177.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it, an essential starting point for documentation.

2.  PerformanceWare can manage this information.

3.  HR Data and Documentation Management can manage this information.

4.  Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services can develop and document this information.  

5. Business Planning services will help you determine what operational systems and procedures you need.

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F. Physical plant and facilities documentation and procedures

HR Review Questionnaire question 177.

1. The Position Matrix Communication System defines, documents and communicates what people do and how they do it, an essential starting point for documentation.

2.  PerformanceWare can manage this information.

3.  HR Data and Documentation Management can manage this information.

4.  Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services can develop and document this information.              

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G. Business or strategic plan

HR Review Questionnaire questions 1-2.

1.  Business Planning services will help you develop a plan.   

2.  The Position Matrix Communication System, Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services will develop and document the systems and procedures necessary to execute the plan.

3.  PerformanceWare and HR Data and Documentation Management manage the information necessary to the execution of the plan. 

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H. Documented emergency and disaster recovery procedures 

HR Review Questionnaire questions 178-180.

1. Position Matrix Communication System, Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services will develop and document the necessary systems and procedures.

2. PerformanceWare and HR Data and Documentation Management manage the information necessary to the execution of the necessary systems and procedures. 

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I. Work assignments based on skills and experience 

HR Review Questionnaire questions

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it, an essential starting point for work assignments based on skills and experience.

2.  The MeetingBusinessNeeds.com has templates and checklists for hiring procedures to evaluate applicants skills and experience.  

3. Employment Background Reports and Personality Evaluations will aid in identifying candidate skills, experience and aptitudes.

4. PerformanceWare and HR Data and Documentation Management manage the information regarding work assignments, skills, training, cross-training, etc.

5. HR Assistance Plus will help you with this process.

6. Search and Recruiting Services will identify individuals with the requisite skills and experience.                                     

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J. Efficient and effective HR information system

HR Review Questionnaire questions 3-45.

1. PerformanceWare and HR Data and Documentation Management provide an effective and efficient HR information system that adds value beyond merely managing the information.

2. HR Assistance Plus will help you evaluate your needs and manage the information with either of these systems.

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K. Work activities classified by codes  

HR Review Questionnaire question 175.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it, an essential starting point for proper classification of activities.

2. PerformanceWare and HR Data and Documentation Management manage the necessary information.

3. The Position Matrix Communication System, Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services will develop and document the systems and procedures involved in these work activities.

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L. Identification of individual training needs and training programs  

HR Review Questionnaire questions 84-98.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it, an essential starting point for identification of individual training needs and the documentation and management  of training.

2.  PerformanceWare and HR Data and Documentation Management manage the necessary information.

3.  HR Assistance Plus will help you meet your training and development needs.    

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M. Identification of tools and processes requiring special or safety training  

HR Review Questionnaire questions 164-172.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it, an essential starting point for identification of tools and processes requiring special or safety training and the documentation and management  of training.

2.  PerformanceWare and HR Data and Documentation Management manage the necessary information.

3.  HR Assistance Plus will help you meet your training and development needs.

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N. Effective policies on workplace theft, violence and morale problems

HR Review Questionnaire questions 36-37, 166.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it.  This promotes fairness and objectivity in employment decisions, which will promote employee morale and reduce other employee problems.

2. The MeetingBusinessNeeds.com has templates and checklists for such policies and the procedures to implement them.

3. Employment Background Reports and Personality Evaluations will aid in identifying individuals who have a history of behavioral problems and promote employees being assigned to work to which they are suited, promoting morale and reducing other problems.

4. HR Assistance Plus will help you develop and administer such policies and document them in employee handbooks.

5. Your policies and procedures can be developed and managed with PerformanceWare or HR Data and Documentation Management.

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O. Employee grievance and Alternative Dispute Resolution procedures  

HR Review Questionnaire questions 115, 131-149.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it.  This promotes fairness and objectivity in employment decisions, which will promote employee morale and reduce grievances.

2. The MeetingBusinessNeeds.com has templates and checklists for such policies and the procedures to implement them.

3. Employment Background Reports and Personality Evaluations will aid in identifying individuals who have a history of behavioral problems and promote employees being assigned to work to which they are suited, promoting morale and reducing other problems.

4. HR Assistance Plus will help you develop and administer such policies and document them in employee handbooks.

5. Your policies and procedures can be developed and managed with PerformanceWare and HR Data and Documentation Management.

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P. Objective performance reviews  

HR Review Questionnaire questions 64-69.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it.  This promotes fairness and objectivity in performance reviews.

2. The MeetingBusinessNeeds.com has templates and checklists for performance reviews.

3. Employment Background Reports and Personality Evaluations will aid in identifying individuals who have a history of good performance and promote employees being assigned to work to which they are suited, promoting morale and improving performance.

4. HR Assistance Plus will help you administer performance reviews and document policies and procedures in employee handbooks.

5. Data from performance appraisals can be managed with PerformanceWare and HR Data and Documentation Management.

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Q. Objective discipline and termination procedures  

HR Review Questionnaire questions 131-149.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it.  This promotes fairness and objectivity and reduces the need for discipline and terminations for cause.

2. The MeetingBusinessNeeds.com has templates and checklists for discipline and terminations.

3. Employment Background Reports and Personality Evaluations will aid in identifying individuals who have a history of good performance and promote employees being assigned to work to which they are suited, promoting morale and reducing the need for discipline and terminations for cause.

4. HR Assistance Plus will help you administer discipline and terminations and document policies and procedures in employee handbooks.

5. Data regarding discipline and terminations can be managed with PerformanceWare and HR Data and Documentation Management.

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R. Workplace injury reporting and management systems, return to work program

HR Review Questionnaire questions 173-176.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it.  This allows developing an effective return to work program based on an individual's knowledge of, and experience with, specific work activities and tools and processes used.

2. Data regarding injury reporting and management and return to work programs can be managed with PerformanceWare and HR Data and Documentation Management.

3. HR Assistance Plus will help you administer injury reporting and management and return to work programs.

4. The Business Needs Web has templates and checklists for injury reporting and management and return to work programs.

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S. Effective organizational communication  

HR Review Questionnaire questions 101-117.

1. Position Matrix Communication System defines, documents and communicates what people do and how they do it.  This forms the basis for objective and effective communication as to how work is to be accomplished.

2. Systems and Procedures Documentation Plus, ISO 9000 Plus, HR Assistance Plus and Knowledge Management development services will develop the systems and procedures for effective organizational communication.

3. HR Assistance Plus will help you develop effective organizational communication policies and procedures.

4. Organizational communication cam be managed with PerformanceWare and HR Data and Documentation Management.

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T. Access to experienced legal counsel  

HR Review Questionnaire questions 10.

1. The Legal Hotline available to licensees of Position Matrix Communication System provides free initial legal advice.

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U. Temporary, contract, and leased workers management  

HR Review Questionnaire questions 45-52, 183-202.

All of the Roster Network Integrated Solutions apply equally well to the management of temporary, contract and leased workers!

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V.  Off-site storage of data and knowledge

Your knowledge management documentation and business data can be stored off-site in a secure data center.

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W.  Ability to search information in disparate sites and data bases

Search all public and private web sites and data bases.

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