position MatrixÔ

Name/Position:		Regional VP of Operations		Reports To:	VP of Operations				Company/Unit
Key Goals of Supervisor							Organizational Sketch
Meet or exceed occupancy goals Meet budget requirements Assure company standards of quality and service are promoted Assure Executive Directors are fully supported
Key Goals of Position
Direct, develop effective Regional Operations team Increase operating efficiencies through effective, innovative operating strategies and program implementation, meeting pre-set goals. Meet or exceed operating budget goals. Assure high-level resident satisfaction.
Macro Activities	#& %		Expanded Activities (10 or Fewer Action Statements and Expected Results)			Tools/Processes Used		Level of Responsibility		Key Impacts
Oversee Community Field Operations	#1 60%		- Create innovative, effective operational strategies, systems, policies and programs, and implement them - Meet with Executive Directors in the field to inform and work with them on strategizing and implementing site-specific operational activities, up-dated Federal and State rules and regulations, problem-solve, monitor resident satisfaction. -Train, teach, motivate and mentor marketing staff as required. Assure training/motivational needs are met. Promote teamwork - Assist ED’s in community Budget preparation, and monitor - Participate in National Annual and Regional Meetings, as required. - Interpret and enforce appropriate company policies/procedures. - Evaluate employee performance, conduct reviews as needed.			Company literature, Software, Internet, Phone, Budget, Job Descriptions, company policies, performance appraisals and procedures, plane		Sole, shared with ED’s, community management staff		Community Staff Executive Directors VP of Operations
Corporate Activities	#2 25%		- Meet with additional Departments, and upper management as needed to strategize, to provide input from the field, and to convey information to the field. -Analyze and monitor team operational performance to determine effectiveness, and assess. -Work with CFO and supervisor to create and assure affective budget strategies. - Schedule field travel and meetings appropriately to assure all communities are working effectively. - Remain informed and up-to-date on Federal and State regulations governing the industry.			Company policies & procedures, Performance appraisals, HR policies, computer, computer, software, Phone		Sole		CFO, VP of Ops Executive Directors
Administrative	#3 15%		-Provide appropriate reports to management on a timely basis re: effectiveness of operations efforts, budget issues.			Computer, software		Sole		VP of Ops CFO
Position Challenges: Create & implement effective operations strategies, develop effective operations team
Position MatrixÔ form Ó Roster, Inc., 1994