position MatrixÔ

Name/Position:

Value Add Technician

Reports To:

Carrie Lemon Value Add MGR

Company/Unit

80/20 Inc

 

Key Goals of Supervisor

Organizational Sketch

 

-Employee development – to maintain skills and knowledge and to promote employee involvement.

-To provide customers with a 5 business day turn around time for assemblies.

-Personal Development- learn more about what customers want to provide excellent service.

-Learn more about programs and training classes that will assist with effective coaching and leadership.

 

Key Goals of Position

 

-Ship orders within 5 business days or less.

-To learn the requirements of the department.

-To provide excellent service to achieve customer satisfaction.

Macro

Activities

#&

%

Expanded Activities (10 or Fewer Action Statements

and Expected Results)

Tools/Processes

Used

Level of Responsibility

Key

Impacts

 

Build Orders

 

#1

70%

-Assemble orders within quoted time.

-Build orders to customer specifications

-Read and interpret a print and assemble per drawing

-Communicate with team members concerning rework or design issues

-Computer programs, i.e., AutoCad, Word, Excel, Syspro

-Quote value add assembly time for distributors and customers

 

-various hand tools, ie., tape measure, allen wrenches, hammers

-nylon bander

-computer

-air tools, i.e., nail & staple guns, steel                bander

-product / catalog knowledge

-listening and communication skills

 

Shared – Authority is shared with a Key Impact

-Team Leader

-Supervisor

Shipping assemblies

 

 

#2

15%

-Skid and/or crate projects

-shipping software to retrieve bill of lading and scanning knowledge for order information]

-Set up dedicated truck lines

-take digital photos of assemblies before and after skidding

-air tools

-fork license

-10” compound Miter Saw

-digital camera

-communication & listening skills

-computer

 

Shared - Authority is shared with a Key Impact

-Team Leader

-Supervisor

Computer Skills

 

 

#3   5%

-Retrieve drawing information such as profile, distance, machining, and before assembling a project.

-Density Calculator and Rate Quote programs

-Digital Camera

 

-communication & listening skills

-Intranet and Internet navigating

-various programs i.e., Syspro, Word, Excel, Outlook, AutoCad

Shared - Authority is shared with a Key Impact

 

-Team Leader

-Supervisor

 

Trouble shooting

 

#4

10%

-assisting distributors with drawings –changes or modifications

-communicate with various departments concerning re-cuts or expediting orders

-Product knowledge –fit form & function

-Phone –people skills

-Computer

Look into – Report intentions to supervisor or Team Leader

 

-Team Leader

-Supervisor