POSITION MATRIX™

Name/Position:

Commercial Controls Technician

Reports To:

Company/Unit:

Key Goal(s) of Supervisor - Meet gross profit goals for commercial and SPT sales through 2008. - WFI commercial & SPT sales on budget through 2008. - Increase market share and sales thru existing sales channels as well as increasing overall sales utilizing brand diversification and establishing new customers in new distribution channels.	Organizational Sketch
Key Goal(s) of this Position - Provide controls support for commercial customers to meet sales and profitability goals. - Confident and proficient use of software tools necessary to support commercial controls customers. - Knowledge of commercial HVAC systems and DDC controls with the ability to provide technical support and controls system commissioning.

Macro Activities	# & %	Expanded Activities (10 or Fewer Action Statements & Expected Results)	Tools/Processes Used	Level Of Responsibility	Key Impacts
Technical support of DDC controllers and system platform(s)	# 1 – 55 %	- Provide commercial customers with technical product support and application issues specifically related to DDC control systems. - Provide onsite control system commissioning and training for specific projects. - Assist in the support of Manufacturing and Engineering for the identification and resolution of control issues.	Telephone, Fax, Computer, E-Mail, Voice Mail, MS Excel, MS Word, MS Access, Cell Phone, Written & Verbal Communication Skills, DDC Controls Knowledge, Work Experience, Negotiating Skills	Shared With Commercial Controls Integration Manager, Commercial Sales Manager	· Customer Service Reps · Manufacturing · Engineering · Marketing
Technical documentation of control products	# 2 – 25 %	- Assist in maintaining all sales/marketing and technical documentation with up to date and accurate information related to DDC controls. - Identify technical documentation requirements and initiate. - Communicate new product requirements & coordinate product specials as needed.	Computer, E-Mail, MS Excel, MS Word, MS Access, Written & Verbal Communication Skills, DDC Controls Knowledge, Work Experience	Shared With Commercial Controls Integration Manager, Commercial Sales Manager	· Customer Service Reps · Manufacturing · Engineering · Marketing
Controls development	# 3 – 20%	- Assist in the preparation and review of production wiring schematics. - Assist in establishing and maintaining wiring harnesses to meet production requirements. - Assist in the preparation and review of control development specifications. - Assist in providing programming support.	Computer, E-Mail, MS Excel, MS Word, MS Access, Visio, Written & Verbal Communication Skills, DDC Controls Knowledge, Work Experience	Shared With Commercial Controls Integration Manager, Engineering	· Manufacturing · Engineering

Position Challenges: Product development, business processes, manufacturing & product quality issues

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